Privacy Policy

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out our contact or proposal request forms
• Use our solar savings calculator
• Subscribe to our newsletter
• Request a callback from our team
• Communicate with us via phone, email, or WhatsApp

This information may include:

• Name and company name
• Email address
• Phone number
• Business address
• Monthly electricity bill amounts
• Property type and location
• Service requirements and preferences

Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• IP address and device information
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website or source
• Click patterns and interactions

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Prepare and send customized solar proposals
• Calculate and provide solar savings estimates
• Schedule site assessments and consultations
• Send promotional materials (with your consent)
• Improve our website and services
• Comply with legal obligations
• Prevent fraud and ensure security

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Measure the effectiveness of our marketing campaigns
• Provide personalized content and advertisements

We use the following types of cookies:

• Essential cookies: Required for website functionality
• Analytics cookies: Help us understand how visitors use our site (Google Analytics)
• Marketing cookies: Used to deliver relevant advertisements (Facebook Pixel)

You can control cookie preferences through your browser settings or our cookie consent banner.

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service providers: Third parties who assist in our operations (CRM systems, email services, analytics)
• Business partners: Authorized dealers or installers in your region (with your consent)
• Legal authorities: When required by law or to protect our rights
• Corporate transactions: In connection with mergers, acquisitions, or asset sales

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure server infrastructure hosted on Cloudflare
• Regular security assessments and updates
• Access controls and employee training

6. Your Rights

Under applicable data protection laws, you have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Withdrawal: Withdraw consent at any time

To exercise these rights, contact us at imperraenergypvtltd@gmail.com.

7. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes for which it was collected
• Comply with legal obligations
• Resolve disputes and enforce agreements

Generally, we retain customer inquiry data for 3 years and transaction records for 7 years as required by Indian tax laws.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: